Select a report on the left to read its reply.
Dispatch Reports and Replies
F2Onsite team members only
Counted ticket-by-ticket from the newest SLA Adherence workbook (F2Onsite / Matthew Vassar group). Small ticket counts swing percentages hard — read each rate with its volume in mind. When the next workbook lands, the newest week moves to the top automatically.
Read from the newest filed ServiceNow open export. This is a snapshot from when Tina filed the export — not a live ServiceNow feed. When the next export is filed, this refreshes to the newest one automatically.
Read from the newest filed ServiceNow closed export. This is a snapshot from when Tina filed the export — not a live ServiceNow feed. When the next export is filed, this refreshes to the newest one automatically.
Tracking numbers are collected automatically from Part-in-Jeopardy reports and the techs' field texts, then checked against FedEx every 15 minutes. Open parts are listed first; delivered parts stay for reference. No more fedex.com lookups.